Refund Policy

1. Satisfaction Commitment

At SMARTSGI, we strive to deliver consistent, high-performance streaming services. We encourage all prospective clients to test their setup using our 24-hour trial prior to committing to extended multi-month subscription plans.

2. Refund Eligibility

Refund requests are evaluated under the following standard criteria:

• Technical Outages: Confirmed server-side outages exceeding 72 consecutive hours that prevent access across all compatible devices.
• Duplicate Charges: Accidental duplicate billing for the same plan period.
• First 7 Days: New subscribers who experience verified incompatibility issues after working with technical support following our installation guides.

3. How to Submit a Refund Inquiry

To request a refund review, please contact our team within 7 days of purchase via our Contact page or WhatsApp with your order email and description of the technical issue.

4. Processing Timeline

Approved refunds are credited to the original payment method within 5 to 10 business days, depending on your bank or payment provider. For billing questions, check our FAQ.